What to know about Communications Management for the PMP Exam!Zio Nike
Happy Friday! Hope everyone is doing well with their studies. I can’t believe how fast April is going.
I know it’s been awhile since I have written and I see so many new people have joined the group.
Welcome to you all! We are here to helping your journey being a successful one.
Today I wanted to write about communication and its importance.
Honestly, I have always been the passive aggressive type where I really don’t speak my mind. I am always afraid of conflict or hurting someone’s feelings.
The older I got and dealing with different types of relationships (colleagues, daughters, spouse, parents, siblings) I realized how unhealthy that is. I learned how to communicate and the importance of it.
Now let’s take a moment to put this in perspective in our work life; dealing with upper management, clients, peers, subordinates. How much time does a Project Manager spend in communications?
If you said 90 percent that is correct. Can you as a PM control all the communications? No, is correct. It will be literally impossible.
But, your responsibility is to put a process in place, ensure the correct message with the correct format is dispersed to the correct stakeholders.
How many processes does Communications Management have? If you answered 3, you are correct.
Plan Communications – Documenting your how to plan for communicating with stakeholders (format, frequency, method). Objective is to ensure each stakeholder is aware of the project status and no surprises
Manage Communications – Dispersing the project information as it was planned in the communications management plan.
Monitor Communications – Ensuring the communications objective of the project are being met. If adjustments are needed then the project manager will adjust accordingly.
So, why is communications so important? People can’t read our minds; if we don’t communicate correctly with honesty then they might think all is well.
If the project is delayed or a risk has arisen, it is very important the stakeholders receive the information in a timely manner. This way a solution can be identified before the risk becomes an issue.
At the same time having the stakeholders engaged will increase customer satisfaction. Your stakeholders will know that the project is in good hands.
One time I had a project where the work was being done in the background but a decision hadn’t been made on equipment. Upper management decided not to communicate that to the stakeholders. What do you think happened?
Chaos is correct, no one knew what was actually happening, and they thought the project was either eliminated or would be delayed without any real timeline. And they thought me as PM wasn’t doing my job.
If they had communicated to the stakeholders that the work is being done and once the correct equipment was identified it would be a quick turnaround. There wouldn’t have been unsatisfied stakeholders.
I hope this post helps you understand communications and why effective and efficient communication is important for a successful project and project manager. Just like in our daily lives.
Another step closer to the finishing line! Please comment to let me know if you would like an understanding on something else.
Have a great weekend! Till next time!